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Cancellation & Reschedule Policy


To provide the best service to all clients and properly schedule our team, we kindly require advance notice for any cancellations or rescheduling.
 

  • Cancellations made at least 48 hours in advance will receive a full credit toward a future service or may be eligible for a refund of any deposit paid.
     

  • Cancellations made within 24–48 hours of the scheduled appointment will result in the forfeiture of the deposit.
     

  • Same-day cancellations or no-shows will result in a 50% charge of the total service cost or forfeiture of the deposit, whichever is greater, due to the reserved time and scheduling commitment.
     

  • Rescheduling requests made at least 48 hours in advance can be accommodated at no additional charge, based on availability.
     

  • Repeated cancellations or last-minute changes may require a larger deposit or prepayment for future bookings.
     

All deposits are non-refundable and will be applied toward the final service total at the time of completion.



 

We understand that emergencies happen, and we will do our best to work with you when possible. Thank you for respecting our time and scheduling policies.

Booking Changes

We require at least 48 hours' notice for any cancellations or rescheduling requests. This allow us to reassign our professional cleaners and maintain their consistent work schedules.

How to Modify Your Visit

Please contact us directly via email at springlucent@gmail.com. We will confirm your request as soon as it is processed.

We deeply respect your time and strive for perfection in every visit. By adhering to these policies, you help us ensure that our independent cleaning partners are compensated fairly and their time is respected.

Our Commitment

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